Couture Dermatology & Laser Beverly Hills

Privacy Policy

This Privacy Policy describes how Couture Dermatology and Laser Beverly Hills (operating as Karen Chinonso Kagha MD PC, “we,” “our,” or “us”) collects, uses, shares, and protects your personal information.

Information we collect

When you interact with Couture Dermatology and Laser Beverly Hills — whether by scheduling an appointment online, contacting us through our website, calling us, or during your in-office visit — we may collect:

Your name, contact information (phone number, email, mailing address), and date of birth
Insurance and payment information
Medical history, treatment history, and clinical information (protected under HIPAA)
Photographs (only with separate written consent — see our Policies & Legal page)
Information about your interactions with our website, including cookies, page views, and analytics data

How we use your information

We use your information to:

Provide medical care, schedule and remind you of appointments, and follow up on treatment
Process payment and communicate about billing
Send you SMS or email messages if you have opted in (see our SMS Terms of Service)
Comply with our legal obligations, including HIPAA, California state law, and applicable medical regulations
Improve our services and your experience on our website

SMS Opt-In Details

This section describes how we collect, use, and protect information related to our SMS text messaging program.

How you opt in to SMS

You may opt in to receive SMS text messages from Couture Dermatology and Laser Beverly Hills in any of the following ways:

By checking the SMS consent box on our Contact Us page when submitting an inquiry
By providing your phone number and consenting during our online appointment booking flow at /online-booking/
By texting the keyword START to (310) 444-0946

Opt-in is always affirmative — we never enroll you in SMS without your explicit, voluntary action. The SMS consent checkbox on our forms is not pre-checked, and consent is not a condition of submitting any form, booking any appointment, or receiving any care.

What SMS data we collect

When you opt in to SMS, we collect:

Your mobile phone number
The timestamp of your opt-in and the source (web form, booking flow, or keyword)
Your responses to SMS messages (including STOP, START, HELP keywords)
Delivery status and error logs from our SMS provider

How we use SMS data

Your SMS opt-in and phone number are used only to:

Send the categories of messages described in our SMS Terms of Service (appointment reminders, follow-ups, support, and occasional promotional offers)
Honor opt-out requests when you reply STOP
Maintain audit logs as required by carrier and TCPA regulations

How we share SMS data

We do not sell, rent, share, or transfer your phone number or SMS opt-in data to third parties for marketing or promotional purposes. SMS opt-in information is shared only with the SMS service provider we use to send messages on our behalf, who is contractually bound to use it solely for the purpose of delivering our messages.

How to manage your SMS preferences

You can opt out of SMS at any time by replying STOP to any message, or by contacting our office at (310) 444-0946. See our SMS Terms of Service for full details.

How we share your other information

We do not sell your personal information. We share information only as required to:

Provide care (e.g., labs, referrals, insurance verification)
Comply with the law or respond to lawful requests
With your explicit consent

Your rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of personal information (subject to legal retention requirements for medical records)
Opt out of marketing communications at any time

California residents have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). To exercise any of these rights, contact us at chinonso@couturederma.com or (310) 444-0946.

Medical records retention

Medical records are retained in accordance with California Business and Professions Code Section §2266 — a minimum of seven (7) years from the date of the last patient encounter. For patients who were minors at the time of treatment, records are retained until one (1) year after the patient reaches eighteen (18) years of age, or for seven (7) years, whichever is longer.

Cookies and analytics

Our website uses cookies and analytics tools (including Google Analytics and Google Tag Manager) to understand how visitors use the site. You can disable cookies in your browser settings — this may affect how the site functions.

Children’s privacy

Our website and services are not directed at children under 13. We do not knowingly collect personal information from children under 13 except in connection with parent-authorized medical care. You must be at least 18 years of age to opt in to our SMS program independently.

Security

We use reasonable administrative, physical, and technical safeguards to protect your personal information. Medical records are stored in HIPAA-compliant systems.

Changes to this Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated “Last updated” date.

Contact

Questions about this Privacy Policy or our data practices can be directed to:

Couture Dermatology and Laser Beverly Hills
9735 Wilshire Blvd, Suite 216
Beverly Hills, CA 90212
Phone: (310) 444-0946
Email: chinonso@couturederma.com

Last updated: May 21, 2026